Support

You manage a club

Open the support chatThe chat opens on this page and keeps the conversation in this browser. Inside the panel, you’ll find it in the Help menu.

Write to soporte@clybo.app from the email address you use to sign in to Clybo’. Tell us the club name, what you were trying to do and what happened; a screenshot helps a lot.

We reply within 6 hours, 365 days a year.

Many questions can be answered first in the help centre.

You're a family member or guardian

Your club manages your details, registrations and fees, so it is the one that can sort this out. Write to the club from the family app, as explained in the guide Contact the club from the app.

If you still can't get into the app, follow the guide Accept the invitation and sign in to the family app.

You're part of the staff

Your access and permissions are managed by your club's administration, so ask them for help. To install the app, follow the guide Install the staff app on your device.

You want to sign up for Clybo’

Write to us at hola@clybo.app or book a free call.

Data protection

For questions about how we process data or to exercise your rights, write to dpo@clybo.app. If a club manages your data, contact that club first, as it is the controller. More information in the privacy policy and on the GDPR page.

Security

If you think you have found a vulnerability, write to us at soporte@clybo.app with the subject “Security” and do not make it public until we have fixed it.