Terms of service

1. Purpose of the contract

These terms govern the use of the Clybo’ platform offered byFlamaTech Consulting LTD, with C99332, VAT MT28308119and registered office at The Penthouse 20, Lyons Range Court, Bisazza Street, Sliema (Malta).

By creating an account, the Customer expressly accepts these Terms. If you act on behalf of a club, you declare that you have the authority to bind it contractually and that you have read these Terms in full.

Clybo’ offers a cloud service for managing sports clubs that includes, among other features, automatic payments, management of athletes and guardians, registration forms, receipts, time tracking, a calendar and communication with guardians. VeriFactu and TicketBAI electronic invoicing is offered through an optional add-on. The features included in each plan and add-on are detailed on the pricing page.

2. Definitions

• Platform: the web dashboard, the APIs and the guardian PWA available under the clybo.app domain.
• Plan: the base tier contracted (Basic or Federation).
• Add-on: optional functionality added to the base plan; the Tax add-on enables VeriFactu, TicketBAI and external tax services.
• Customer data: all information entered in the Platform by the Customer or its authorised users.

3. Access and registration

• The Customer must be of legal age and have the legal capacity to enter into contracts.
• Access requires prior registration with an email address. The Customer guarantees that the information provided on registration is accurate and will keep it up to date.
• Each account corresponds to one legal entity (club, association or company). Sharing credentials between clubs is not permitted.
• Each user has their own non-transferable credentials. The Customer is responsible for the confidentiality of the credentials issued to its staff and for any activity carried out with them.

4. Trial period

Every new account has a free 30-day trial period with access to Basic except live tax reporting. At the end of the trial period, if the Customer has not taken out a paid plan, the account switches to read-only mode at no charge. Under no circumstances are automatic charges made at the end of the trial without the Customer's explicit consent.

5. Price and billing

• The current prices are those published at clybo.app/precios. They are expressed in euros and do not include VAT unless expressly stated.
• The subscription is charged in advance, monthly or annually, as the Customer chooses.
• The Tax add-on follows the same billing frequency as Basic, is pro-rated when taken out and is cancelled at the end of the period already paid.
• The Customer authorises Clybo’ to charge the fee to the payment method provided at each renewal.
• If a charge fails, the Customer has the grace period stated in the non-payment notice before the account switches to read-only mode.
• Clybo’ may change its prices with at least 30 days' notice by email; the change will apply from the next renewal.

6. Customer's obligations

• Use the Platform in compliance with applicable law and the rights of third parties.
• Keep the club's tax details up to date.
• The Customer is the Data Controller (GDPR) for the personal data of its athletes, guardians and staff. Clybo’ acts as Data Processor under the DPA accepted electronically before the club is created.
• Obtain and keep the consents required for processing the data it uploads to Clybo’.
• The Customer is solely responsible for the accuracy of the tax details included in invoices issued through VeriFactu.
• Not carry out reverse engineering, abusive scraping or attempts at unauthorised access.

7. Clybo’s obligations

• Provide the Service with the professional diligence expected of a leading SaaS provider in its sector.
• Meet the Federation SLA where it has been expressly agreed in its contract.
• Maintain backups and security logs in line with the current continuity plan and the approved DPA.
• Report any security breach within 72 hours at most.

8. SLA and availability

The Federation plan guarantees monthly availability of ≥ 99.95%. The Basic plan is provided “as is” without a contractual SLA. Scheduled maintenance windows announced in advance are excluded from the calculation. Serious outages are compensated with pro-rata credits according to the plan's specific SLA, on written request.

9. Intellectual property

The software, the Clybo’ brand, the designs and the documentation are the exclusive property of the provider. The Customer receives a non-exclusive, non-transferable right of use limited to the term of the subscription. The data the Customer uploads to the Platform remains the Customer's property.

10. Liability

To the fullest extent permitted by law, Clybo’s aggregate liability is limited to the amounts actually paid by the Customer in the 12 months before the event giving rise to the claim. Clybo’ will not be liable for loss of profits or for indirect or consequential damages.

11. Term and termination

• The Customer can cancel the subscription, or just the Tax add-on, from the dashboard. Cancellation takes effect at the end of the billed period, with no pro-rated refund.
• When the tax add-on ends, operations already authorised and their legal corrections complete their cycle. The provider account is archived reversibly and is not deleted if it contains tax history.
• After Basic is cancelled, the Customer's data remains available for export for 30 days, after which it is deleted unless there is a legal obligation to retain it (invoices and tax records).
• Clybo’ may suspend or terminate the Service if the Customer seriously breaches these Terms, commits fraud or puts the security of the Platform at risk.

12. Governing law

These Terms are governed by Maltese law as regards the contractual relationship with the provider, without prejudice to the mandatory provisions of Spanish law applicable to the Customer, in particular those relating to consumers and users. Any dispute will be submitted to the Courts and Tribunals of Malta, unless the applicable consumer protection rules provide otherwise.

13. Changes

Clybo’ may amend these Terms for legal, technical or commercial reasons with at least 30 days' notice by email. If the Customer does not agree with the changes, it can cancel the subscription before they take effect.