Clybo’ help centre
Get your club up and running, step by step.
Short guides to complete your initial setup and handle the tasks you repeat most often.
Getting started
Complete your club's initial setup
Set up the basic details, tax information, visual identity and payments to prepare your club dashboard.
Invite club staff
Add coaches and administrative staff, define their role and decide who can access the club management dashboard.
Check the status of Clybo’ services
Learn to interpret Clybo’s current status, detected incidents and daily history results on the status portal.
Change the app's language
Choose Spanish, Portuguese, Italian, English, French, Ukrainian or a co-official language from the language selector.
Install the club management app
Add the management dashboard to your device, sign in from the installed app and learn how to return from Stripe and save downloads on iPhone.
Chat with Clybo’ support
Open the support chat from the panel or the website, follow your conversations with the team and recover them if you switch browsers.
Ask Clybo’ for help from the staff app
Write to the Clybo’ team from Profile when the staff app fails, and follow the conversation without leaving the app.
People and teams
Import athletes from a CSV file
Use the template and team catalogue to validate additions, assign teams and fees, and import existing bank mandates.
Create a season and your first team
Set the sports period and organise a team with a colour, places, timetable, coaches and a suggested fee.
Add an athlete and link their family
Create an individual profile, add the responsible guardian, define their relationship and invite the family to use the app.
Complete and maintain an athlete's profile
Review details, photo, guardians, teams, documents, consents, activity, fees, payers and internal notes from one profile.
Manage a team's roster, timetable and coaches
Maintain the roster, attendance, coaches, timetable and suggested fee. Find repeated absences and review each athlete's history.
Apply bulk actions to athletes and guardians
Change teams, assign default fees and resend invitations to several people from the club lists.
Build music for an exercise in Music Studio
Create a project in Music, add songs, trim them, undo changes and export the exercise's final MP3.
Manage club music, songs and storage
Organise projects, songs and exported tracks in Music, monitor storage and understand what each action deletes.
Listen to team music and save it offline
From a team session in the staff app, listen to athletes' music and the club's songs, and save them to your mobile for training.
Manage athletes' quick tags
Create internal colour tags, assign them to one or more athletes and filter manager and staff lists.
Registrations
Create and publish your first form
Prepare an enrolment form, add the blocks the club needs, review it and share its link or QR code.
Review and approve enrolment applications
Manage pending applications, unfinished enrolments, documents, waiting lists, teams, fees, rejections, cancellations and refunds.
Fees and payments
Create the club's first fee
Set up a fee plan with an amount, frequency, tax treatment and season so you can reuse it for teams and enrolments.
Set up online payments with Stripe
Connect Stripe, complete verification and configure saved cards and payment details collected during enrolment.
Manage payments and payment issues
Filter charges by method and description, send payment reminders and manage selected charges, retries, offline payments, bank collections and refunds.
Assign a fee to several athletes
Assign a plan individually or to a group, review its first charge, then set up one or two payers.
Issue and manage invoices or receipts
Create documents, check numbering and recipients, download PDFs, correct drafts and issue credit notes when needed.
Set up tax services for Spain
Check the club's details, subscribe to tax features and complete the required activation before submitting documents.
Set up and generate bank collections
Enable BANK_SEPA, gather mandates, prepare the Cajamar Excel file or BBVA template, and record payments, cancellations or rejected collections.
Split a fee between two payers
Set different percentages and methods to split upcoming recurring charges between two linked guardians.
Communication
Create and send a club announcement
Share news, add files, choose the audience, and decide when to send and pin the announcement.
Manage conversations with families
Handle individual enquiries with owners and internal notes, and use groups for ongoing group conversations.
Send an announcement from the staff app
Send a notice to all families or one team, check its reach and view pinned notices on your mobile.
Manage conversations from the staff app
Use the unified inbox for groups and direct conversations, start individual enquiries with families on your teams and attach files in replies.
Create and manage communication groups
Bring teams, families and staff together in synchronised groups, set permissions and moderate conversations from the dashboard.
Take part in groups from the staff app
Read and reply in your assigned groups, attach files, manage your messages and mute notifications without leaving the group.
Calendar and attendance
Organise the training calendar
View the club's schedule, manage holidays and change an individual session without changing the team's regular timetable.
Create an event and manage invitations
Add a competition or activity, invite athletes, ask families to confirm and share the results.
View your teams and sessions in the staff app
Check the calendar, sessions and team roster, and use authorised private photos to identify athletes.
Take attendance, even offline
Record who is present, absent, excused or late from a session, and sync changes when your connection returns.
Prepare the day's training and train on the floor
Plan each day's sessions in blocks, reuse templates and, during training, view the plan, take attendance, play music, note things down and message families from On the floor.
Plan a team's training week
Set up a typical week with the blocks for each time slot in the timetable, apply it to the whole season and change it from a given date without touching earlier sessions.
Staff and compliance
Review staff time records
Review staff shifts by day, week or month, resolve alerts, correct clock-ins with a reason and check the audit log.
Install the staff app on your device
Sign in with your invitation, install the app and set a cropped photo for the active club under Profile.
Clock in and out in the staff app
Record clock-in and clock-out with live location when available, and review your workday history.
Use the staff app on a tablet
Find the sidebar, tools, clock-in and detailed lists on a tablet, and learn how the screen and keyboard behave.
Administration
Manage legal documents and consents
Publish legal documents, request team signatures and review consents and personal files.
Set up club notifications
Choose which administrative notices you receive and through which channels to reduce noise without missing important issues.
Manage your Clybo’ subscription
Check your plan, renewal, invoices and payment method, schedule cancellation and understand read-only mode.
Generate and download exports
Create accounting or administrative exports, check their status, download the result and revoke access when it is no longer needed.
Publish products in the club catalogue
Create products and variants, add images and manage stock from the club dashboard. Check the shop's current limits.
Find the shop and view its orders
Find the shop, check orders and deliveries, upload a bank transfer receipt and, as a club, take payment, prepare, deliver, cancel or refund orders.
Families and guardians
Accept the invitation and access the families' app
Sign in with your invitation email, install the app on Android or iPhone, add a card if needed, pay fees and check training sessions.
Complete an enrolment as a family
Fill in the club's public form, provide documents and consents, set up payment and keep the tracking reference.
Check and pay your fees
Review pending and paid charges, pay an upcoming fee early and download the documents that belong to you.
Change your payment method
Check the saved card and securely update it in the app or from the link the club sends after a decline.
View and provide documents
Review and respond to consents for each athlete, accept or decline optional ones and manage your family's private files.
Respond to an event invitation
Check the event date, place and details, confirm attendance or say the athlete cannot attend, and add a note.
Contact the club from the app
Distinguish groups from private enquiries, start a conversation about an athlete and reply with context and files.
View club announcements
Read notices for your family, identify pinned items, open attachments and tell announcements from conversations.
View your family's full calendar
Review training sessions and events by season, switch between month and agenda views, and identify changed or cancelled sessions.
Add and manage an athlete's photo
Upload a private photo from the family profile, adjust the crop and delete the image when it is no longer needed.
Take part in club groups as a family
Tell groups from direct conversations, reply when allowed, attach files and manage notifications.
Buy from the club shop
Confirm an order from the guardian app's basket, choose how to pay, accept the club's terms and track the order until collection.
Update your personal details in the families' app
Correct your name, identity document, phone number and address from Account; your email address remains locked.
Ask Clybo’ for help from the families' app
Write to the Clybo’ team from Account when the families' app fails, and follow the conversation without leaving the app.
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