Update your personal details in the families' app

In the families’ app, you can keep the details the club has about you up to date without opening a support request: your first and last names, identity document, phone number and postal address. Each change is recorded for the club, which can see it in the athlete’s profile. Your email address is your sign-in ID and cannot be changed in the app.

Before you start

You need an activated account in the families’ app with at least one linked athlete. If you have children at several clubs that use Clybo’, the change applies to all of them at once: you are the same person and each club receives its own notification.

Have the document you want to enter to hand. The app accepts national identity cards (DNI), foreigner identity numbers (NIE) and passports. For a DNI or NIE, it checks the control letter; for a passport, it only requires an alphanumeric number. The number is saved in uppercase, without spaces or hyphens.

Step by step

1. Open the Account screen

Select Account in the bottom bar. You will see your avatar, name and email address, followed by the Your details and Contact details cards.

2. Edit your name or identity document

Under Your details, select Edit. Correct First name and Last name if needed. For your document, choose the Document type (DNI, NIE or Passport) and enter the Document number. To remove the document, leave the number blank; its type will also be cleared.

Your email address appears with a padlock and cannot be edited here. If you need to change it, use Is any information incorrect? Contact us to open a request with the club.

3. Edit your phone number or address

Under Contact details, select Edit and update Phone, Address, City, Postcode or Province. Enter the phone number with the country code, for example +34. You can leave any of these fields blank.

4. Save and check the result

Select Save. Before saving, the app tells you that the club will see the changes. When it is done, you will see Details saved. The club has been notified of the change and the card will show the new values. If you make no changes, no notification is recorded.

If something goes wrong

• Enter a valid document: check the control letter on your DNI or NIE, or make sure your passport contains 5 to 20 alphanumeric characters.
• Choose the document type: you entered a number without specifying whether it is a DNI, NIE or passport.
• Another guardian at this club already uses this document: the club has this number recorded for someone else. Contact the club so it can check for a duplicate record.
• Enter your first and last names: neither field can be left blank.
• Changes could not be saved: check your connection and try again. If the problem persists, use Contact us and ask the club to correct the details for you.

Next step

To change the app’s language, see Change the app’s language. If you need the club to correct other details, follow Contact the club from the app.