Buy from the club shop

Before you start

You need an active guardian account at the club, the club’s shop must be open and there must be at least one product in your basket. The basket does not reserve stock or collect payment: the purchase is confirmed at Continue to checkout. If your account is suspended, you can view previous orders but cannot buy.

Orders are collected at the club; home delivery is not available. Each club chooses which payment methods to offer: cash on collection, bank transfer or card. Card payments are made in the club’s own Stripe account; Clybo’ never receives or holds your money.

To prepare your basket, search for products and view your history, see Find the shop and check your orders.

Step by step

1. Review your basket and continue

1. On Home, select Shop under Quick actions and open the Basket from the header.
2. Adjust quantities or remove items. If a line shows a notice (out of stock, product removed or price pending), correct or remove it; you cannot continue while a notice remains.
3. Select Continue to checkout. The summary recalculates names, prices, taxes and total using the club’s current information; amounts calculated on your device are not accepted.

2. Apply a discount code (optional)

Enter the code the club gave you and select Apply. Only one code is allowed per order. If it is invalid, you will see why: it does not exist, is no longer active, has not started yet, has expired, has run out of uses, you have already used it the maximum number of times, the basket is below the minimum purchase or the code does not apply to these items. The discount appears in the summary and is deducted from the total. A 100% discount makes the order Free and no payment method is needed.

3. Choose how to pay

You will see only the methods the club has enabled:

• Cash on collection: you do not pay now. The order is reserved and you pay at the club when you collect it.
• Bank transfer: the club’s details appear when you confirm and in the order details. Include the order number as the reference. You can then Upload proof of payment under My orders.
• Card: pay in the app just after confirming, using a secure payment to the club’s Stripe account. You have 30 minutes; if you do not complete payment, the reservation expires and the order is cancelled automatically.

Card orders require a minimum amount of €0.50; if your total is lower, choose another method.

4. Enter invoice details if the club asks

If the club issues invoices for shop sales, Invoice details appears with the document type and number and your full address. The invoice is always issued in your name; you cannot enter another recipient. If the club issues a receipt, no details are requested. The invoice is registered with the Spanish Tax Agency through the club’s tax provider, and you receive it by email with its QR code once it is registered; a receipt is emailed when payment is confirmed.

5. Accept the terms and confirm

1. Read Collection (the club’s location and instructions) and the Club terms.
2. Tick the acceptance box. The order saves the wording and version you accepted; if the club changes its terms later, your order keeps its version.
3. Select Confirm order. If the club changed its terms while you were shopping, the box is unticked and the new terms appear for you to accept again.

When you confirm, the basket is emptied and the order details open with the message Order placed!. You will receive an email with a summary. If your connection drops while confirming, select the button again: the app reuses the same request and does not create a duplicate order.

6. Track the order until collection

Under My orders, select View order. Tracking shows Received, Paid, Ready for collection and Delivered; payment and delivery are shown separately.

• With card, Preparing secure payment… gives way to the payment form and reservation countdown. If payment fails, check your details or try another card while the reservation is active.
• With bank transfer, you will see instructions and the Upload proof of payment button. The club confirms payment after checking the funds arrived.
• With cash, you will see You will pay … in cash when you collect your order at the club.

When the club confirms payment or marks the order Ready for collection, you will receive a notification. Each delivery, including partial deliveries, shows delivered and outstanding quantities. If the club records a return, the order details show the units returned or removed and the refunded amount; you will receive an email when the refund is confirmed.

If something goes wrong

• You already have 3 orders awaiting payment: pay for one or wait for the club to resolve it before placing another. The limit is per club.
• The shop is unavailable for new purchases: the club has closed it or your account is inactive. Your history is still available.
• This order’s reservation has expired: you did not complete the card payment within 30 minutes. The order was cancelled without a charge; return to the catalogue to place a new one.
• There is not enough stock: another family confirmed first. Reduce the quantity.
• That payment method is unavailable: the club disabled it while you were shopping. Choose another.
• The club updated its terms: accept them again and confirm.

To cancel a pending order or request a refund, select Contact the club in the order; this opens a ticket with the order number. Only the club can cancel, deliver or refund an order; opening a ticket does not do any of those things by itself.

Next step

Check your orders and upload proof of payment in Find the shop and check your orders. To contact the club about an order, use Contact the club.