Quick answer
In the panel, open Help (the question mark icon) and choose Chat with support; on the website, go to Support and click Open the support chat. The conversation is saved and we reply within 6 hours.
The support chat is the fastest way to resolve a question or an issue with your club together with the Clybo’ team. It is a channel between whoever manages the club and Clybo’. Staff report app failures from Clybo’ support in the staff app and families from Clybo’ support in the family app; anything about the club is still written to the club.
Before you start
Who can use it: anyone who manages a club from the panel, whatever their role, and any visitor to the public website. It does not depend on the plan or the country, and it stays available even if the club is in read-only mode.
Requirements: an up-to-date browser. You do not need to accept analytics: the chat does not record your activity. On the website it is not downloaded until you open it.
Step by step
1. Open the chat
- From the panel: click the chat button at the bottom right, which is always visible. You can also open Help (the question mark in the top bar) and choose Chat with support.
- From the website: click the chat button at the bottom right on any page, or go to Support and click Open the support chat.
The chat appears in a corner of the screen with the conversation open.
2. Tell us what happened
Write what you were trying to do, on which screen and what happened. If the chat asks for an email before you start, use your account email so that we can let you know when we reply. In the panel, your sign-in email is already filled in.
3. Follow the conversation
Replies arrive in the same chat. You can close it and reopen it with its button or from Help → Chat with support. From the list of conversations you can also start a new one about a different matter.
What to expect
We reply within 6 hours, 365 days a year.
Conversations you open from the panel are linked to your account: you will see them on any device where you sign in with the same email. On the public website, the conversation is saved in that browser.
When you sign out of the panel, the chat in that browser is cleared so that the next person who uses the device cannot see your conversations.
If something goes wrong
- The chat does not open: if a content blocker or the network prevents it
from loading, the panel shows a notice with the support email and the website
opens your email program. Write to us at
soporte@clybo.app. - You cannot find a previous conversation on the website: in the list of conversations, click Recover them here and enter your email. You will receive a link that expires after one hour.
- The chat buttons are in English: for now, the chat’s own labels (send, new conversation, recover) are not translated. You can write to us in your language.
Do not share passwords or health or minors’ data that is not essential to resolve your query.
Next step
To check whether there is a general incident, see the status of the services.